Well... I attended a webinar today on RP. Thanks to all the presenters who discussd the product. I was hopnig for a solution for my business since we are planning to upgrade our phone system this year. Unfortunatly RP is not quite ready yet. There are some great features and the ease of use is Awesome however it lacks several key items.
1. No Music or business messages while on hold (This is HUGE. I can't even guess how many companies use some sort of on hold messaging but it has to be a fairly large number. We use the hold message for cross selling opps.)
2. No paging through the phones. Seems to only support speakers.
3. No off hours autoattendant (There is an auto attendant however the feature needs to support alternate messages for after hours and holidays)
I really want to use RP but cannot based on the 3 items above. Also, there's no clear documentation for integrating RP with a T-1 and IAD device. Tom Strickland did mention that he's installed RP with this type of phone service connection however did not elaborate.
More must be done to education "partners" and the end user admins (me) on how RP can be added to your existing infrastructure.
Take RP to the next level, Please.